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How
Important is
Your Buyer's
Reputation |
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How Important is Your Buyer's
Reputation?
Your reputation as a buyer (or 'feedback
rating') is the most important thing people see when they deal
with you on eBay. It is on the basis of this little number
that they will decide whether they can trust you or
not.
Each time you buy or sell something on eBay,
people can leave feedback for you, and you can leave feedback
for them. This feedback can be positive, negative, or neutral,
along with a comment. Your feedback rating, then, is worked
out using a very simple sum: the number of positive feedback
comments people have left for you, minus the number of
negative ones. This means that someone with a feedback rating
of 28, for example, might have 30 positive ratings and 2
negative ones.
If you are a considerate buyer, then you should
find that positive feedback will just appear next to your
username, without you needing to do anything. If you want to
help it along, though, there are a few things you can
do.
Always leave feedback for others: People will
feel an obligation to leave feedback for you if you leave it
for them (eBay will send you an email after each transaction
to offer you the opportunity). Take the time to write a
positive comment about sellers who do what they should and the
chances are they'll do the same for you.
Pay promptly: Sellers love nothing more than to
be paid promptly - paying as soon as the auction ends saves
the seller all sorts of worry, especially if you pay by credit
card or another electronic method. You will often find that
your positive feedback appears within a few minutes of you
paying if you pay as soon as the auction
ends.
Don't be a difficult customer: Understand that
your seller might take a day or so to respond to you, and
perhaps a few days to send your item - harassing them is nasty
and unnecessary, and won't get you good
feedback.
Build relationships: If a seller sells a lot of
a certain kind of thing you like, buy from them a few more
times. They will be very happy to find a regular customer, and
will go out of their way to leave positive feedback like 'a
joy to deal with as ever'. Also, they might offer you a few
special deals!
Sellers won't generally be reluctant to sell to
buyers without much of a reputation, simply because it is the
buyer who takes most of the risk in a transaction. It is worth
remembering, however, that transactions where you are the
seller and where you are the buyer are counted towards the
same feedback total - so if you ever want to start selling,
being a good buyer is especially worthwhile.
On eBay, people pay far more attention to
sellers' ratings than they do to buyers' - most sellers can't
be bothered to check their buyers' feedback, while bad
feedback on a seller can (and should) be a dealbreaker. When
you are buying, then, you need to worry more about the
seller's reputation than you do about your own, and that's why
the next email will be all about sellers' feedback
ratings.
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